How to change time zones

You can change the time zone in your GetEmails account to match where you live. Go to My Account > Account Details, and click the drop-down menu next to Time Zone to choose the correct one. Reminders This only changes the time zone for newly collected contacts moving forward from the time it’s changed. You […]

How to add a new user to an account

You can now add new users to your account. 1. Click My Account > Account Details > Users. Then, click the plus sign. 2. Fill in their information and click Create User. 3. The user will be sent a confirmation email. They must click Activate Your Account in the email. 4. They’ll be taken to […]

Notifications

You can set up and change notifications for your billing, reports, loaded data, and if you’re nearing/exceeding your max plan. Here’s how to manage all of your notifications: 1. Go to My Account > Notifications from your GetEmails dashboard. 2. You will then see options to add recipients for notifications and also turn notifications on/off (YES/NO). Your […]

All About Data Delivery

In GetEmails, your contact records will be delivered to you either in real-time or once a day.* Real-time delivery All new accounts start with real-time delivery. Within minutes of a contact landing on your website, that contact will show up in your GetEmails account and can be viewed and downloaded from your Dashboard or Contacts […]

How do I reset my password?

If you’ve forgotten your password, you can reset it from the sign-in page at https://app.getemails.com/login. 1. Click Reset your password. 2. Type the login email address associated with your account, and click Send Me a Reset Email. Then, follow the instructions in the email you receive to reset your password.   If you’re already logged into your […]

How do I cancel or suspend my account?

Suspend Details: Pay $5/month until you’re ready to resume sending Script will be turned off until the account is reactivated You will be charged now for any current, unpaid overage fees Ability to log in and have access to contacts, data, and export/download files Reactivate account at any time Cancellation (Close) Details: Account data is […]

How do I turn the collection script on or off?

You may turn your GetEmails collection script on or off at any time. To turn off your script, click on your Dashboard and toggle the script On or Off. Note that if you run out of contact records and Overages are Off, your script will automatically turn off until your monthly billing cycle starts over, […]